01. Our order process usually takes 10 minutes maximum 2 hours to complete. (for PayPal, Payoneer, & Online Payment it can takes maximum 24 hours if there is no issue)

02. Customer need to bear their own wallet transaction fee. Like 0.8% for Webmoney, 0.5% for Perfect Money, PayPal Other region 5%)

03. You have to do cash out from your own personal number to exchange with mobile banking method.

04. Sometimes we need further details about you to complete your payment. (It's define user Authenticity)

05. For reason of better service we aren't provide any types of advance payment. (You need to pay first to get your required service) 

06. Depends on supply and demand also security purpose we have ability to control our gateway. (If you can't find any service on the send or Receive option you need to wait further or you can place a request on support@exrency.com or via live chat)

07. You have to carry 10tk Bkash send money charge for exchange amount less that $50.

08. Online payment service can be longer maximum 24 hour to complete. An admin will contact on your What’s app number to process your exchange. You have to share your login info of account (If need) to payment.

09. Our Refund process can takes up to 24 hours. ( bkash, rocket and nagad 5% process fee will applicable from your desired amount ) Refund via bank will be count in Business day only.

10. Our working period 10 AM to 11 PM (GMT +6) if you need any further assistant or have to send or receive payment you must have to confirm us before place an order. You can contact us over the live chat, WhatsApp & email.

11. We do not support any kind of scamming and fraudulent fund. If we found any kind of reasonable ground we have right to block your payment and also have ability to block your future transaction as well. 

12. An administration fee may apply to your account if you violate any of these rules.

13. Special instructions: We do not have any other website or Facebook page except https://exrency.com/ & https://www.facebook.com/exrencyofficial/.  Best visit our official website when ordering. Do not trade anywhere without knowing or understanding someone's temptation. Do not transact on any web site at your own risk without taking the advice of acquaintances. If you transact outside of this, you will be responsible for it yourself. We sincerely apologize for the inconvenience.

14. Please provide your correct information when making a transaction. We will not be held liable for any inaccuracies in your information.

15. We do not accept any crypto-currency like Bitcoin, Etherium, Litecoin,  because those are illegal according to Govt. and don't support any kind of Online Betting / forex trading, use Our Service only for Good Purposes. All Purchase can take place only on our website https://exrency.com. We have nothing to do with any other websites / platform!!! It is strongly forbidden to

16.If you send fund using any wrong direction it will not refundable.

17. You need to order a minimum of $15 for Tether TRC20. Network Fees $1 You have to bear that or it will be deducted while sending.